On Sunday after church my Mother wanted some breakfast…Biggest Mistake Ever!!…well today it was anyway.
I am not a big breakfast or IHOP (International House of Pancakes)person, but I was down!!…I was hungry and I was pliable today! However, this was by far one of the worst restaurant experiences that I have ever had and the very worst IHOP experience that I have ever had or even heard of!!
Upon arrival to the Emeryville IHOP I was met with a hostess with unkept hair and the waiting area to be seated was disorganized and confusing! I stood there feeling like I was competing over a booth in an UNcrowded restaurant…other people were trying to cut me in line…it was already becoming a bad experience.
Luckily the WWF style fight for seats ended and we were seated…rather, presented with seats.
>>>>>>The booth had “stuff” in the seats…it was more than just a towel that had been recently wiped across the plastic-ish booth…there were particles and pieces in the seat. Since I was simply directed to the seat, nobody made sure that we were properly seated, we had to wait for somebody to see us standing, it was the manager. I told him that the seat was filthy, he didnt utter a word, just looked angry and then walked away. I understood that he hopefully would be back to clean it. Eventually, the manager came back with a lady who would would be our server. They cleaned our seats and while never apologizing, I realized that an dirty seat was a simple mistake and one that I could live with.
Our server was informed, pleasant and seemed like she would do a good job. Seemed being the operative word. She brought us our menu’s and then the REAL FUN began:
- My Mother was brought a glass of water that had food in it <<Yes, Food>>
- My Mocha tasted like a giagantic glass of milk, I hate milk
- My Mother ordered an Omlette and asked for the Sausage to be omitted, of course there was sausage in it as if she had requested extra.
- My waffles were cold and the soft butter would not even melt
…and the last straw was when my Mother poured syrup on her pancakes, a bug or bug-like item came out of the syrup pourer, our server was standing there witnessing and she made a face that let me know that even SHE did not eat there.
I was done, I put a Napkin over my awful Mocha and got up to leave, since my cold food had already been taken away.
Cold Chicken & Waffles….sooo NOT Roscoes!
I try not to be too *Hillary Banks* and stay UNprincess, but this was a purely nasty experience. I ran down the list of issues with the 10 minute meal(okay it was more like 20 minutes) and I made a promise to myself never to come back to this or any other IHOP…the quality of the food is poor, microwaved and fried and then served like its of value. The staff was talking discounts and the like, we just left.
The most disgusting part of the whole experience is that the employees and managers were more *kanye-shrug* than remorseful of their poor service and ill-prepared food that they gladly placed on our tables as if that was commonplace.
I actually took a few moments after my anger subsided and wondered if the reason that they are able to serve people like this is because the demographic that they usually cater to are poorer? I’m not neccesarily saying that this is a racial issue, but more so an economical one. I imagine that most people are happy with a discount or coupons to “come on back to the IHOP.” You can miss me with that. If cold food and filthy glasses are an indication of the level of service that you can expect on outside of the kitchen I cannot even imagine the level (or lack theirof) of cleanliness, old food that gets served (and reserved) or simply a lack of care of food handling processes that occurs IN the kitchen.
I recommend that you spend a few extra dollars and go to a restaurant that will appreciate your business and while you may not get a breakfast for $7, you will get better service, clean dishes and a staff that gives a d*mn about its patrons.
“This Classy, BlackGirl will NEVER go back to ANY IHOP!”…and yes, you can quote me on that.
D. Lowery
That’s so unfortunate. IHOP has always been good to me.
These companies don’t realize how something like this can have far reaching effects. This could spread and go viral and then they’d be wishing they responded better.
I have NEVER had that experience with them. I don’t go often, but when I do, my food is always fresh off the grill (I can tell if it’s microwave, I don’t cook in mirco~NASTY!) and I’ve always had a kool server.
I hate to hear that you had this horrible experience. Make sure that you send your displease to Regional management and Corporate.
Nasty,nasty and just nasty! I am going ride with you Classy Black Girl I will not eat at IHOP my money will be spent where customers receive good service, food and have some class.